Full Job Description

We are looking for an enthusiastic and motivated individual to join our team! This is a first shift position, working 4 days a week, no weekends, no call or holidays. Hours vary between 7:30am-6pm Monday through Thursday, and 7:30am-4pm Fridays. Flexibility needed to support our Waukesha and Oconomowoc Clinics. Moreland OB-GYN is known for its positive culture. Come find out why we have won the Milwaukee Journal Sentinel Top Workplace 5-years in a row.

Summary: Responsible for providing professional care as a liaison between patients and physicians.  You will assist during a patient visit to ensure the patient and provider are comfortable, safe, and secure during exams or procedures as a trained observer. We invest in our employees to support grown and development within Moreland OB-GYN.

Key responsibilities include:

• Observe and assist during a visit that includes an exam, treatment, or procedure of sensitive body areas.
• As a member of the care team, upholds professional standards of privacy and confidentiality, be sensitive and respect the patient’s dignity and confidentiality.
• Facilitate communication, be familiar with the procedures involved in a routine sensitive exam, stay for the entire physical examination, and be able to see what the provider is doing.
• Assist provider with procedures and proper handling of specimen collection.
• Additional Medical Assistant duties once trained may include:
• Assists physician/provider in preparation of patients for exam, intake of health information including vitals.
• Manages daily office duties; medication refills, result notifications, documentation within EMR.
• Collaborates regarding plan of care, facilitating follow-up, and administration of medications/ injections under guidance of provider and or nurse.
• Provides appropriate teaching to patients and family as directed. Acts as patient advocate, assessing learning needs of patient.
• Oversees smooth progression of daily patient schedules, monitoring patient flow, and assists patients scheduling appointments as needed.
• Other duties as assigned.

Knowledge, Skills, and Other Abilities:

• At least a year of clinical healthcare experience. Medical Assistant or Certified Nursing Assistant experience preferred along with current CPR certification.
• Previous OB-GYN experience helpful but not required.
• Must be knowledgeable of Electronic Medical Records. EPIC experience preferred.
• Excellent interpersonal communication, organization, and time management skills

The providers at Moreland OB-GYN are dedicated to providing women with compassionate OB-GYN care throughout life. This includes complete obstetrical care, gynecology, gynecologic and obstetric surgery, infertility services, preventative health care, and more!

We are dedicated to the needs of the community by promoting overall excellence in the delivery of women’s health care. Through a continued tradition of caring, our staff of professionals will provide the latest medical knowledge and treatment.

Our philosophy encourages patient education and personal involvement in pursuing the ultimate goal of physical well-being.

We ensure an environment of compassion and confidentiality, as we recognize the rights and dignity of all individuals. We are an Equal Opportunity Employer.

Full Job Description

PATIENT SERVICE REPRESENTATIVE (Moreland OB-GYN)

We are looking for an enthusiastic and motivated individual to join our front office team! This position is full-time, first shift, working 4-days a week. No weekends or holidays. Moreland OB-GYN is known for its positive culture. Come find out why we have won the Milwaukee Journal Sentinel Top Workplace 5-years in a row. 

Summary: As a patient service representative, you are the face of our office, responsible for creating a positive first impression for our patients and visitors. This position supports our Waukesha Clinic (3-days/week): Wednesdays 8-6pm, Thursdays 7:30am-5:00pm, and Fridays 8-4pm. Oconomowoc Clinic (1-day/week): Mondays 7:30am-5:30pm. Off on Tuesdays.

Key responsibilities include the following:

• Provide excellent customer service to meet individual patient needs, with empathy
• Register patients for appointments by verifying patient demographics, insurance eligibility and explanation of paperwork
• Collect payments
• Appointment scheduling and confirmation
• Answer and direct inbound phone calls
• General clerical support

Knowledge, Skills, and Other Abilities:

• High school diploma or equivalent
• Experience in healthcare office or fast-paced, highly interactive customer service environment preferred
• Computer skills required
• Knowledge of medical terminology and EPIC software preferred but not required
• Self-motivated, excellent organizational skills and the ability to manage multiple tasks
• Possess excellent interpersonal communication skills

The providers at Moreland OB-GYN are dedicated to providing women with compassionate OB-GYN care throughout life. This includes complete obstetrical care, gynecology, gynecologic and obstetric surgery, infertility services, preventative health care, and more!

We are dedicated to the needs of the community by promoting overall excellence in the delivery of women’s health care. Through a continued tradition of caring, our staff of professionals will provide the latest medical knowledge and treatment.

Our philosophy encourages patient education and personal involvement in pursuing the ultimate goal of physical well-being.

We ensure an environment of compassion and confidentiality, as we recognize the rights and dignity of all individuals. We are an AIUM accredited practice. We are an Equal Opportunity Employer.