Patient Service Representatives (PSRs) have a significant role at Moreland OB-GYN. PSRs are the first and last point of contact for patients. This position provides general office support with a variety of clerical activities and related tasks.

Position Responsibilities:

Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to clinic protocols, registration and ensuring accurate and up to date insurance information is collected.

• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Register and update patient information in electronic health record.
• Maintain a clean, orderly and professional waiting room, reception area.

Minimum Education and Experience:

• High School Diploma or equivalent.
• Preferred candidates will have experience in a healthcare office or fast-paced, highly interactive customer service environment. (Experience in the medical industry with scheduling and verifying insurances preferred.)
• EPIC experience preferred, but not required.
• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Possess excellent interpersonal communication skills.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
- All employees are required to be fully vaccinated against COVID- 19
- All employees and patients are required to wear a mask inside the clinic
- Sanitizing shared surfaces often

Work Location:

• Multiple locations

Work Remotely:

• No

NO PHONE CALLS PLEASE!

Please apply on our website, fax, or mail resume to:

Moreland OB-GYN Associates, S.C.

Attn: Front Office Team Leader

1111 Delafield St. Suite 311

Waukesha, WI 53188

Fax: 262-650-3856

Schedulers have a significant role at Moreland OB-GYN. This position is responsible for answering incoming phone calls for appointment scheduling. Serves as a liaison between patient and medical support staff by performing the following duties:

• Answers telephone, screen calls, and takes messages when appropriate.

• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules while adhering to the clinic protocols. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.

• Schedules interpreter when needed.

• Monitors referral and follow up appointment work queues.

• Oversees providers schedules and templates. Makes changes when necessary.

• Sends necessary paperwork and information to patients for appropriate appointment types via mail or electronically.

• Completes a thorough registration by accurately entering and verifying patient’s medical insurance and demographics in Epic.

• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.

• Updates insurance, financial responsibility, and other data when changes or additions occur.

• Communicates with the Business Office regarding insurance coverage and outstanding balances.

• Provides the highest level of patient service by problem solving, documenting patient concerns, and identifying appropriate follow-up for patients.

• Responsible for management of EPIC In-Basket for the Scheduling Department.

• Performs other related duties as assigned.

Minimum Education and Experience:

• High School Diploma or equivalent.

• Preferred candidates will have experience in a healthcare office or fast-paced, highly interactive customer service environment. (Experience in the medical industry with scheduling and verifying insurances preferred.)

• EPIC experience preferred.

• Proficiency in Microsoft Office.

• Excellent phone etiquette.

• Self-motivated with the ability to exceed patient expectations.

• Ability to work in a fast-paced environment with a strong attention to detail and accuracy.

• Excellent organizational skills to effectively manage multiple tasks.

• Excellent communication skills and the ability to communicate professionally and effectively with patients, peers, and caregivers across the organization.

• Must be a team player.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
- All employees are required to be fully vaccinated against COVID- 19 - All employees and patients are required to wear a mask inside the clinic - Sanitizing shared surfaces often.

Work Location:

• Multiple locations

Work Remotely:

• No

NO PHONE CALLS PLEASE!

Please apply on our website, fax, or mail cover letter/resume to:

Moreland OB-GYN Associates, S.C.

Attn: Scheduling Lead

1111 Delafield Street, Suite 311

Waukesha, WI 53188

Fax: 262-650-3856

Leading a team that is responsible for scheduling and coordinating in office, outpatient, and inpatient procedures/visits through effective leadership, involvement and quality control audits. Works closely with the Operations Manager to address workflow improvement opportunities and changes that challenge the continuation of achieving superior results.

Duties and Responsibilities include the following:

• Perform routine quality control audits, that are effective to team improvement and growth.
• Develops and maintains process document library for team.
• Responsible for onboarding new team members and team development.
• Problem solves to resolution team issues with internal departments and/or external resources to ensure minimal disruption in workflow.
• Ability to rotate throughout team to be a resource when staff shortages present, to achieve organizational/team goals are not sacrificed.
• Ensures information obtained is complete and accurate, applying acquired knowledge of Medicare, Medicaid, and third-party payer requirements/on-line eligibility system.
• Provides timely and accurate patient and physician communications.
• Communicates patient questions and concerns to physicians.
• Provides patients with oral instruction and an individualized material appropriate to their procedures in a time sensitive manner.
• Schedules and maintains calendar of appointments for inpatient, outpatient, and in-office surgeries.
• Contacts insurance carriers to obtain benefit coverage, policy limitations, authorization/notification, and pre-certifications for patients. Follows up with physicians, business office, patients and third-party payers to complete the pre-certification process.
• Leads in the collaboration with internal departments to provide account status updates, coordinate the resolution of issues, and appeal denied authorizations.
• Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization and a list of current accepted insurance plans.
• Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty to allow Moreland OB-GYN to achieve its strategic goals and stated objectives. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:

To perform this job successfully, an individual should have advanced knowledge of Microsoft Word, Microsoft Internet Explorer, and EPIC software.

Education/Experience:

High school diploma or general education degree (GED); and a minimum of two years related experience in scheduling and prior authorization.

Proven effective experience in leading a team or project to achieve stated objectives.

Knowledge, Skills, and Other Abilities:

• Detail-oriented

• Multitasking skills through effective time management

• Prioritizing skills, juggling conflicting priorities effectively

• Knowledge in medical terminology

• Oral and written communication skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands and reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

COVID-19 considerations:
Mask required at all times while in the facility.

Work Location:

• Multiple locations

Work Remotely:

• No

NO PHONE CALLS PLEASE!

Please apply on our website, fax, or mail cover letter/resume to:

Moreland OB-GYN Associates, S.C.

Attn: Operations Manager

1111 Delafield Street, Suite 311

Waukesha, WI 53188

Fax: 262-650-3856